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Management Services

We’re proud to manage over 1,400 beds for our clients, helping them to operate efficiently and deliver the highest quality of care.

At Sienna Senior Living, we provide management services to not-for-profit, municipal, and small operators in both long-term care and retirement. We’re here to support your team in resolving both short or long-term challenges, and to ensure quality improvement and compliance with regulatory standards.
 
We take a hands-on approach, working closely with your managers, in your home, to identify and implement customized solutions. We believe that the right solution for you reflects your unique culture, sets up your managers to succeed, and maintains operations that are consistent with your vision and values.
  
Regular site visits and follow-up action plans are designed to meet your specific needs – whether that’s improving operating efficiency, implementing effective scheduling practices, or embedding a culture of professional development in your residence or community.
 
Partial or full management contracts may include:
 

  • Operational reviews and support

  • Financial management

  • Redevelopment of B and C homes

  • Staff education, training, and informatics

  • Policy and procedure manuals for all departments

  • Quality and risk management programs

  • Electronic documentation

  • MDS, RUGs, and quality indicator support

  • Restorative care programs

  • Sales and Marketing

  • Administration

  • Nursing Service support

  • Dietary and nutritional care support

  • Resident recreation and wellness programs

  • Environmental building services support

  • Human resources programs
     

What our clients say: 
“Victoria Manor embarked on a managed services contract with Sienna Senior Living five years ago, and this approach has led to a major transition within the organization. The organization is well supported by Sienna Senior Living, and through this relationship has implemented a number of improvements. This transition has been observed and is positively commented on by many internal and external stakeholders, including suppliers, families, other service providers, and funders”.

Quote from CARF International Accreditation Report
(Sienna Senior Living manages Victoria Manor).
 

“Our relationship is very collaborative. We are a small home, and without their help and guidance to stay on top of new legislation—policy development and changes would be impossible. We are kept informed of current issues in our field, and can participate in political discussions as required. Consultants are also on hand to provide our management team with direction, resources and advice, if needed. Our model of care has developed and advanced through our relationship with Sienna. We should all have the same goals. The model which Sienna Senior Living provides works.”

Donna Latulippe, Chair, Algoma Manor Nursing Home
Thessalon Ontario (Sienna Senior Living manages Algoma Manor).
  

To learn more about our Management Services, contact
Philippa Welch,
Vice President, Management Services.
905-477-4006. philippa.welch@siennaliving.ca