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Quality

At Sienna Senior Living, quality and safety of resident care are our top priorities, and we are proud of the excellent results in our long-term care and residential care communities. Sienna operates residences within a best practice quality framework that is anchored by our values of Respect, Passion, Teamwork, Responsibility and Growth, and that supports our mission β€œto help residents live fully, every day.”
 
  • Sienna residences are fully accredited by independent third-party organizations that assess care and quality standards against validated best practices. Our Ontario care communities were accredited by CARF (Commission on Accreditation of Rehabilitation Facilities) in October 2016, achieving 99% conformance to the quality standards. British Columbia residential care communities received Accreditation with Exemplary Standing, the highest possible status awarded by Accreditation Canada, in July 2018.
 
  • All care communities in BC and Ontario are highly regulated by provincial legislation and standards, and remain in good standing with regional health authorities.
 
  • Regulatory authorities conduct rigorous benchmarking using a risk framework which evaluates the quality of operations, care and services, and we are very proud that 88% of Sienna’s communities are in the lowest possible risk rating.
 
  • Sienna’s care communities in Ontario are governed by the province’s Excellent Care for All Act, and are required to develop annual Quality Improvement Plans (QIP’s) that that address quality, safety, and effective resident-centered care. 
 
  • Sienna’s team member engagement score in 2017 was 88%.
 
  • Sienna uses a validated third-party tool to survey residents and families, and in 2017 overall resident satisfaction was 89%, with the voices of over 5,400 residents reflected.


Our Affiliations

At Sienna Senior Living, we are proud to be affiliated with and accredited by the most respected independent organizations in our sector. These accreditations result from rigorous processes that involves ongoing evaluation.


Long Term Care

 
logo of Accreditation Canada


Accreditation Canada
Accreditation provides long-term care operators with an independent, third-party assessment using standards built upon best practices used and validated by similar organizations around the world. Accreditation is an ongoing process of assessing health and long-term care organizations against standards of excellence to identify what is being done well and what needs to be improved.
 

 
logo of CARF Canada


CARF
CARF International accreditation provides a visible symbol that assures you of a health service provider's commitment to continually enhancing the quality of its services and programs, with a focus on the satisfaction of clients and residents. Obtaining CARF Accreditation is the result of a thorough and rigorous evaluation process, and it is held by a select number of long-term care providers.

 

logo of Ontario Health and Long Term Care


Ontario Ministry of Health and Long-Term Care
The Ministry of Health and Long-Term Care is working to establish a patient-focused, results-driven, integrated and sustainable publicly funded health system. Its plan for building a sustainable public health care system in Ontario is based on helping people stay healthy, delivering good care when people need it, and protecting the health system for future generations.

 

LHIN logo


LHIN
Funding for our Care Communities has been provided by the Local Health Integration Networks (LHINs). LHINs plan, integrate and fund local health and long-term care, improving access and patient/resident experience.

 

logo of Ontario Long Term Care Association


Ontario Long Term Care Association
The Ontario Long Term Care Association works to promote safe, quality long term care for Ontario’s seniors. It is the largest long term care provider association in Ontario, and Ontario Long Term Care Association's homes are regulated by the Ontario Ministry of Health and Long Term Care. Sienna Senior Living is proud to be an active and engaged member of the Ontario Long Term Care Association.

 

Retirement

 
logo of ORCA Commercial Member


Ontario Retirement Communities Association (ORCA)
ORCA is a voluntary non-profit association of retirement residences in Ontario. Since 1997, ORCA has helped set standards for retirement home care and operation and provided a peer-review program to assess compliance and accredit member homes. Sienna Senior Living is proud to be an active and engaged member of ORCA.

 

seal of BC Seniors Living Association


BC Seniors Living Association (BCSLA)
The British Columbia Seniors Living Association (BCSLA) is a voluntary, membership-driven organization dedicated to the promotion and protection of the highest standards of retirement living. BCSLA’s Seal of Approval -- which all Sienna Retirement Residences in BC hold -- is a self regulatory, external and internal assessment program providing the highest standard of service and safety for seniors.