picture of Nitin Jain, President and CEO of Sienna Senior Living
June 25, 2020

Dear residents, families, team members and stakeholders,

The health and well-being of residents and team members remain Sienna’s top priority in dealing with the extraordinary challenges of the COVID-19 pandemic. In Sienna’s Six-Point Action Plan released on June 3, 2020, we announced the implementation of important measures to address the challenges long-term care residences have been facing in dealing with the pandemic. We are on track and making progress. We are taking strong action and we will be providing regular updates on our progress – our residents, families and team members expect and deserve no less.

I am pleased to announce that we are welcoming new executive leadership to our team to fill vacant positions and to help us focus on advancing our plans:  

  • Stephen Foster, Executive Vice President of Long-Term Care (Interim): Stephen is a recognized expert with extensive leadership experience in the sector, having recently retired as COO of a major Canadian senior housing company.  Reporting to the President and Chief Executive Officer, the Executive Vice President, Long Term Care will be focused on strategic and operational execution, developing a high performing team, to help our residents live fully, every day. Contract role till end of this year while we evaluate our internal/external team for a fulltime replacement. 
  • Karen Hon, Chief Financial Officer and Senior Vice President: Karen has been a member of the Sienna team for five years, most recently leading Corporate Finance, Investor Relations and Shared Services and having supported Sienna’s last three equity raises. Reporting to the President and Chief Executive Officer, the Chief Financial Officer focuses on the financial management activities of the Company, with overall responsibility for financial management and fiscal integrity of the Company, and for directing the financial, strategic, internal controls, financing, tax, financial operations, debt strategy, capital markets strategy, treasury, audit, and budgeting functions of the business.
  • David Hung, Senior Vice President of Corporate Services: Most recently the lead on Operations Finance and Procurement, David has been with Sienna for five years and has built a reputation over 20 years as a people-focused leader.  Reporting to the President and CEO, the Senior Vice President, Corporate Services is a key member of the Executive Leadership Team, providing strategic direction and daily operational oversight for Information Technology, the Project Management Office, Real Estate, Enterprise Privacy & Security, Risk Management and Procurement.

Thank you for your continued support. You have my commitment that I will be updating all stakeholder regularly on implementation of our 6-point plan.

Nitin Jain
President and CEO

Kind words from residents and families

  • “Thank you to Sienna Living staff for all you do to keep residents safe and healthy.”

  • “Thank you from [my] family [and I] for taking care of… all the residents… Know that you are appreciated and thought about many times each day.”

  • “…I feel obligated to send you a message of admiration and congratulation for keeping the residents at Deerwood Creek Care community safe.”

  • “…Each and every one of you working at Fairwinds is appreciated more than you know. On behalf of our family, we would like to extend our gratitude to you all.”

  • “[We] want to thank you and the staff at Fieldstone for the care you give Mother. I don't believe that she could be in better hands… it helps knowing that she is well and happy.”

  • “A sincere thank you [to the team at Fountain View] for looking after [the residents]. Your work is so very much appreciated.”

  • “[Thank you] for all the acts of kindness and consideration I witness everyday from the staff of Fairwinds Lodge.”

  • "I feel compelled to send you this enormous thank you for all you have done during the Covid-19 pandemic. Having parents in two different homes, I can state with certainty [that] you have done a phenomenal job of keeping my mother safe and healthy… I spoke with my mother daily, [and] I knew she was in good hands. She told me about the kind and caring staff and that she was happy… We are grateful to you all."
  • “… it is hard to find ways to express the gratitude we feel in a meaningful way to you and your entire team for all the hard work, dedication, and compassion they continue to show to our family members. From the beginning, you and your team have been amazing — thank you, [though they are] too small words for [the] huge difference you all make to those we love.”
  • “I can’t say enough wonderful things regarding how professional, accommodating and caring the staff at Court at Laurelwood were in making our dad feel welcome and safe during his respite stay. They went above and beyond our expectations in terms of ensuring all his needs were met and that he felt welcome with the other residents.”

For questions about COVID-19

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Uplifting Stories

Gestures of kindness are helping to fuel our team as they deal with the magnitude of this extraordinary situation. We are proud to share them with you on the below links:

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Tips for seniors

Enclosed, please find some information and tips for seniors in the hopes that it will help make your self isolation easier. We’re all in this together.

Learn more