New Provincial Directive Regarding Resident Outings – August 28, 2020

Letter to Families

picture of Nitin Jain, President and CEO of Sienna Senior Living
August 24, 2020

Dear residents, families, team members and stakeholders,

I want to thank you for your support as we continue to address the unprecedented challenges from the COVID-19 pandemic. Caring for our residents and team members is at the heart of everything we do and we are committed to continuing to communicate with you throughout this period.

We are encouraged that we continue to have no active resident cases at any Sienna residence and just one team member who recently tested positive. This progress in reducing and limiting outbreaks, which we are not taking for granted, is a testament to the incredible commitment and the collective hard work of our teams and support of residents and team members. I also want to give a special thanks to our hospital partners – William Osler Health System, Trillium Health Partners and Scarborough Health Network – for their temporary management support of three of our residences.

When I first took on the role, one of my goals was to visit our residences to thank the teams for their outstanding efforts. I have already visited 15 Ontario residences from Toronto to Brampton to Barrie to Perth to Ottawa. I have been heartened to see our residents reunited with their loved ones during the resumption of indoor and outdoor visits, and I hope families are enjoying this time together. I will continue our visits, including to residences in British Columbia, in the weeks and months ahead.

We know that we still have a lot of work to do, as we are focused on preparing for a potential second wave. To support us, we have added additional executive health expertise by engaging the former CEO of Mount Sinai, Joe Mapa as Executive Advisor to the Board of Directors; a new Chief Medical Consultant, Dr. Andrea Moser; and one of Canada’s premier infection control specialists, Dr. Allison McGeer. We also continue to work closely with public health authorities and government to remain vigilant in our efforts to continue to protect the health and safety of our residents, families and team members.

We also look forward to communicating with you through additional resident-focused, people-driven solutions that build on our current initiatives. For our residents and their families, we continue to regularly share key updates through newsletters and we continue to hold interactive video town hall meetings. Later this year, we will also launch a new call centre for our residents and families, to further improve the ease and transparency of our communication. We are also launching a family support program to help families to cope with the stresses of what COVID has brought and of being a caregiver. In addition, for team members, we have piloted our new Crew app, which will allow us to improve how we cascade critical information. Collectively, these new tools will help us build on the important progress we have made together.

Thank you again for your commitment to all the residents we care for.

Nitin Jain
President and CEO

Kind words from residents and families

  • “To [the] Rideau retirement care team. Thank you & God bless all of you for your efforts.”

  • “…Each and every one of you working at Fairwinds is appreciated more than you know. On behalf of our family, we would like to extend our gratitude to you all.”

  • “… it is hard to find ways to express the gratitude we feel in a meaningful way to you and your entire team for all the hard work, dedication, and compassion they continue to show to our family members. From the beginning, you and your team have been amazing — thank you, [though they are] too small words for [the] huge difference you all make to those we love.”
  • “I can’t say enough wonderful things regarding how professional, accommodating and caring the staff at Court at Laurelwood were in making our dad feel welcome and safe during his respite stay. They went above and beyond our expectations in terms of ensuring all his needs were met and that he felt welcome with the other residents.”

  • "…our dad was blessed to have lived in the cottage wing… we want to thank… the cottage staff for treating [our dad] with kindness, respect, and dignity throughout his stay there…"
  • "I would like to express my personal appreciation for the management decisions that have been made and continue to be reflected in the day-to-day operations… we have seen care, concern and responsiveness that has kept both residents and staff safe and healthy, and for that I would like to say a resounding THANK YOU! Please know that despite the frustrations and hard work, we all have benefited, and I for one would like to hold you up as [the] heroes of the heroes."
  • “To the health care team at Muskoka Shores Care Community, thank you so much for the care you are all providing [our mom] and her fellow residents… We appreciate all that you do today and everyday.”

  • “Thank you to Sienna Living staff for all you do to keep residents safe and healthy.”

  • “We admire what you do [at Woods Park] each day to look after [the residents] that need your help. You guys are our heroes.”

  • “A sincere thank you [to the team at Fountain View] for looking after [the residents]. Your work is so very much appreciated.”

For questions about COVID-19

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Uplifting Stories

Gestures of kindness are helping to fuel our team as they deal with the magnitude of this extraordinary situation. We are proud to share them with you on the below links:

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Tips for seniors

Enclosed, please find some information and tips for seniors in the hopes that it will help make your self isolation easier. We’re all in this together.

Learn more