image of Lois Cormack

May 29, 2020

I am writing today as we close out a difficult week for Sienna.

COVID-19 has been a challenge for everyone in the long-term care sector. Of the 83 owned and managed residences we have across Canada, six long-term care homes are currently facing significant challenges from COVID- 19. There has been a severe impact on residents and staff in these homes.

You will know that the Canadian Armed Forces (CAF) submitted their report earlier this week. That report was written during a crisis situation and does not reflect the current reality at Altamont or at any Sienna residence. Accordingly, the CAF will provide an updated assessment before they depart from Altamont in mid-June.

We are grateful to the Scarborough Health Network and Trillium Health Partners who will be providing temporary management support at Altamont and Camilla. We are working with them and the Government of Ontario to ensure this time-limited partnership works effectively. We welcome their continued assistance in building on the significant progress that has already been made at these residences.

This collaborative approach is in keeping with Sienna’s history: a proud history of leadership in quality long-term care, of consistently outperforming provincial quality indicators, exemplary accreditation status, and high levels of resident satisfaction.  Last month Sienna received a three-year accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF) for our long-term care portfolio in Ontario with an exemplary 99.5% conformance to the extensive accreditation standards. In addition, out of the quality indicators published by Canadian Institute for Health Information, Sienna has and continues to outperform the provincial average in at seven out of eight indicators. 

As we draw on that history to ensure we continue to deliver on our commitment to our team, residents and families, we know there will be some setbacks along the way. Regrettably, yesterday evening was one of those times.

Last night, we were all devastated to learn of the loss of a member of our team at the Madonna Care Community. She was a caring, dedicated PSW who will be sadly missed by her colleagues, residents and families at Madonna. This is an exceptionally difficult time to hear this devastating news and is a tremendous loss for the Madonna team who have been through so much during the pandemic.

In closing, let me say we know well that this is a challenging time for families who have loved ones living in senior living residences.  Our commitment is to always provide the best care and service to our residents, while respecting  the restrictions imposed by the pandemic that are required to keep everyone safe.

Looking forward, we welcome the important public conversation on long-term care that is underway and intend to participate fully all discussions to create a better system.

I want to thank our entire team for their resilience, compassion, and commitment which has been nothing short of heroic. I have been humbled by their dedication to our residents, to each other, and their resolve in fighting COVID-19. They are making a remarkable difference in people’s lives each and every day in the midst of this crisis. They are an inspiration to all of us.  

Thank you for your support.

Kind words from residents and families

  • “…Each and every one of you working at Fairwinds is appreciated more than you know. On behalf of our family, we would like to extend our gratitude to you all.”

  • “To all the staff and caregivers, we thank you for keeping our most vulnerable ones safe during this time.”

  • “[Thank you] for all the acts of kindness and consideration I witness everyday from the staff of Fairwinds Lodge.”

  • “I can’t say enough wonderful things regarding how professional, accommodating and caring the staff at Court at Laurelwood were in making our dad feel welcome and safe during his respite stay. They went above and beyond our expectations in terms of ensuring all his needs were met and that he felt welcome with the other residents.”

  • “We just wanted to send love to some of the residents and staff. Thank you! And we hope you are all safe and happy.”

  • “To [the] Rideau retirement care team. Thank you & God bless all of you for your efforts.”

  • “Please extend my thanks and gratitude to all of the staff at Harmony Hills for the care, comfort, and diligence they are providing during this time.”

  • “Please extend our heartfelt thanks to each and every staff member at Secord Trails… We are so happy with our [long-term care] choice.”

  • “We admire what you do [at Woods Park] each day to look after [the residents] that need your help. You guys are our heroes.”

  • “To the health care team at Muskoka Shores Care Community, thank you so much for the care you are all providing [our mom] and her fellow residents… We appreciate all that you do today and everyday.”

For questions about COVID-19

Contact us

image of a mother with her daughter and 2 sons holding a sign saying "We Love You"

Uplifting Stories

Gestures of kindness are helping to fuel our team as they deal with the magnitude of this extraordinary situation. We are proud to share them with you on the below links:

image of a cup of tea, a glass on top of an open book, and some orange flower in a glass vase all together in an indoor setting beside the window.

Tips for seniors

Enclosed, please find some information and tips for seniors in the hopes that it will help make your self isolation easier. We’re all in this together.

Learn more